An Analysis of Human Resources Management at TNT Essay -- Business Hum

An Analysis of Human Resources Management at TNT TNT is the European market leader in global express distribution, logistics and international mail. Wherever a company operates TNT will make sure that their documents, consignments and business mail are delivered safely and on time using their integrated air and road networks. Their international operations are focused on the key areas of world trade in Europe, Asia, North and South America. They also have strong domestic networks in Australia and Europe. Their operational networks are supported by sophisticated technology which as well as ensuring service reliability provides real-time, on-line information on the status of the consignment. Their central philosophy is to put the customer at the heart of their business. They aim to be companies’ business partner devising solutions for all their customers' distribution needs by combining their core capabilities to create new products and services. The HRM of TNT empower employees to provide the fastest and most reliable service which involves upholding the quality principles for the benefit of all stakeholders involved with the organisation thereby enabling them to achieve the vision. The quality principles of TNT are: customer care, leadership, people, communication, resources, suppliers, processes and the impact on society. For each of this principles the HRM makes sure and show how its needs to be carried out: Â · Customer Care: Always listening to and building first class relationships with their customers to help TNT provide excellent standards of service and client satisfaction. Â · Leadership: Inspiring all members of the TNT team to be outstanding achievers and building on their make it happen policy through clear direction, support and accountability. Â · People: Recognising individual and team achievements, promoting from within wherever possible and encouraging everyone to enjoy rewarding careers that provide security and job satisfaction. Â · Communication: Working hard at all times to encourage clear and honest two-way communications which foster teamwork, they must get through attitude and staff involvement through an open management style. Â · Resources: Employing the best people in a first class working environment and supporting them with ongoing training, reliable equip... ...ager or by the job holder’s superior. The performance appraisal gives the managers the chance to reward employees and to thank them for doing a good job. Appraisal normally takes place once or twice a year. In some organisations it happens every month every three months. The more often it is done the better. At TNT appraisals happens every six months. The benefits of performance appraisal for the organisation are: Â · It helps employees to identify training needs. Â · It may reveal other problems – for example, there may be workplace difficulties with other staff (eg it might be caused by sexual or racial harassment). Â · It may untap useful new skills. Â · It improves communications between employees and managers – a few words of encouragement and praise for doing a good job are often highly motivating. Â · It provides disciplinary documentation – if the employer needs to dismiss somebody, the existence of through appraisal records, which identify the person’s inabilities, or lack of effort will be very useful. Â · It helps to fix pay rises – increasingly people get performance related pay which is based upon the appraisal interview.